This program establishes a methodology, a common language and a baseline for all process work and provides a comprehensive introduction to the skills and techniques used in analyzing and redesigning business processes Are you interested in becoming a Certified Business Process Management (BPM) Professional? Do you want to be prepared for e-government, e-services and e-business transactions? Do you want to improve customer service, streamline processes, build internal capability, improve IT project outcomes and enhance performance management? This training program in the strategic management of organizations, performance and change management, dealing with the standpoint of the senior management topics and then select the enterprise strategy implementation and control, and find harmony between organizational and individual, and finally adjust the outputs and outcomes.

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