An IT Service is any service to internal or external client which is delivered and/or supported by Information technology and planning , delivering , operating and improving IT Services is done through IT Service Management (ITSM) Join us in this interactive and fun workshop If you are interested to learn : - Fundamental concepts of IT Service Management (ITSM) - Key ITSM processes (Application Management , Problem Management , IT Service Continuity , Change Management etc ) and ITSM functions (Service Desk , Technical Support etc) - Practical and real world examples , case studies and group discussion related to ITSM - This workshop is based on ITIL – 2011 (latest version) IT Infrastructure Library (ITIL) is a international recognized framework for managing the complete life cycle of an IT Service from conception to delivery , operations and continuously the IT Service . Learn more about ITIL on This Link!! improving