Learn, explore, share and expand your horizons with MEFMA's upcoming Customer ‎Service training course •Introduction and Course Overview •Changes in Customer Service •Identifying Change •Identifying Your Customers •Creating Excellence •Communication Skills •Active Listening •Asking Questions •Suspending Frame of Reference •Stereotypes •Giving Undivided Attention to Others •Leadership •The Characteristics of a Leader •The Situational Leadership Model •Additional Information about Leadership Profiles •Engaging Employees •Alpha Leaders •Developing a Service Management System •Workshop Wrap-Up Course Rates: Founding & Corporate Members AED 1,800 Associate Members AED 2,200 Non Members AED 2,500