Good cus­tomer ser­vice skills are crit­i­cal in any orga­ni­za­tion because a com­pany can­not suc­ceed in the mar­ket by just hav­ing an excel­lent prod­uct. You have to com­bine prod­uct with ser­vice to beat the mar­ket, and to meet cus­tomer expec­ta­tions. Impact has helped us do just that. This course will highlight the customer services concept and its applications.