Technology & IT | Monday 7 December, 2015 10:52 am |

·         David Tudor, Service and Maintenance Director, DORMA MENA- “In the spirit of continuous improvement we have launched our state-of-the-art contact centre to further lend our expertise to our valuable customers” 

·         The dedicated contact centre for service related issues is now in operation for UAE customers and is an extension to DORMA’s existing customer care team that caters to more than 1000 customers in the UAE alone.

DORMA, the trusted global partner for premium access solutions & services, today announced the launch of its dedicated service and maintenance contact centre to cater to service related breakdown response and business needs of its customers in the UAE. DORMA's state-of-the-art contact centre service- 800 DORMA (36762) will serve the building end users and facilities management segment by offering convenient and comprehensive end–to-end breakdown response support, technical and customer service, allowing companies to focus on their core competencies. 

 

David Tudor, Service and Maintenance Director, DORMA MENA said,“At DORMA, we recognise that business needs within the construction segment have gone through a major overhaul and are now demanding of more innovation and rapid response. 

 

In the spirit of this continuous improvement we have launched our state-of-the-art contact centre to further lend our expertise to our valuable customers”

 

“We aim in the long term that our new offering would provide a regional one stop solution with targeted business propositions equipped with advanced tools to improve the competitiveness of our customers, but also provide them with requisite professional support to help them grow”, he added.

 

As per industry estimates, the UAE construction industry is projected to exhibit sustainable growth prospects in the next few year with the percentage of GDP reaching 11.1 percent for 2015 which is likely to add new projects in the region over few years. The dedicated contact centre for service related issues is now in operationfor UAE customers and is an extension to DORMA’s existing customer care team that caters to more than1000 customers in the UAE alone.  Trained customer care professionals will offer rapid breakdown response and technical support, ranging from general queries about business services to billing enquiries and service disruptions.

 

 

In addition, DORMA’s dedicated contact centre will allow customers to offer valuable feedback on the response and service quality level in line with our already in process customer satisfaction survey initiative.

About DORMA GROUP

DORMA is the trusted global partner for premium access solutions, security systems & services enabling better buildings. With over 100 years of tradition behind it, the company offers holistic solutions covering all facets of door operability – from hinges, locks, closers and floor springs to automatic door systems and time & access control solutions. DORMA also supplies horizontal sliding wall systems. In fiscal 2013/2014 (June 30), the DORMA Group generated consolidated sales amounting to 1,060 million euros. Headquartered in Ennepetal, the internationally active DORMA Group is represented in more than 50 countries and employs some 7,500 people worldwide.

 

 

About DORMA Gulf

DORMA Gulf is part of globally active manufacturer of door technology systems and allied products. DORMA Gulf set foot on the Middle Eastern shores in the early 70s and worked towards setting new standards across the industry. The company launched a presence in the Middle East with the opening of DORMA Gulf Door Controls FZE in Jebel Ali, Dubai, in 1997, DORMA Gulf built its regional headquarters around 6,500 square meters at Jebel Ali Free Zone to serve the region’s construction sector and meet the growing demand for innovative technology in door and access systems.  Currently DORMA operates 5 companies in the region of which two are based in the UAE and one in Saudi Arabia Kuwait and Qatar with presence in levant countries with branches in 8 cities and a total of 320 staff across the Middle East. Achieving milestones has been DORMA Gulf’s forte and over the years the corporate has been actively involved with the region’s leading innovative projects such as the BurjKhalifa, The Dubai Mall, Burj Al Arab, Dubai Metro, Meydan Racecourse, Qatar Convention Centre, Mall of Arabia (Jeddah), Bibliotheca Alexandrina (Alexandria), Emirates Palace Hotel (Abu Dhabi), Abu Dhabi Convention Centre (ADNEC) and others.

 

For more information on DORMA, please log on to http://www.dorma.com