14 Muharram 1446 - 20 July 2024
    
Sign up for newsletter
Eye of Riyadh
Healthcare | Wednesday 10 January, 2024 12:30 pm |
Share:

Almana Wins First Place in Beneficiary Experience Satisfaction Rate for 2023

In a significant achievement for person-centered care,

 

Almana Group of Hospitals has been recognized as the leading private sector hospital with the

 

highest Beneficiary Experience Satisfaction Rate for 2023 in the Eastern Province. This

 

prestigious honor was bestowed during the "Patient Experience Coordinators 2024" Forum,

 

hosted by the General Directorate of Health Affairs in the Eastern Province.

 

The annual forum applauds healthcare institutions for achieving high levels of patient and

 

beneficiary satisfaction and emphasizes systematic approaches to managing reports within the

 

General Directorate of Health Affairs. It also addresses allegations of maltreatment and

 

implements procedures to minimize complaints. Almana's outstanding performance in

 

beneficiary satisfaction underscores its efficiency and accountability in this vital person-centered

 

aspect of healthcare.

 

Setting itself apart in the private sector, Almana Group of Hospitals takes pride in fulfilling its

 

commitment to providing exceptional and compassionate person-centered care, with a

 

dedicated focus on enhancing patient experiences. Earning recognition as the top-ranked

 

provider in Beneficiary Experience Satisfaction not only reaffirms Almana's enduring

 

commitment to delivering optimal healthcare services, but also represents a significant

 

milestone in redefining healthcare standards in the Eastern Province.

 

It is worth mentioning that Almana Hospital in Khobar has been awarded the esteemed Gold

 

Certification from Planetree International for their commitment to exceptional person-centered

 

care and innovation in healthcare delivery. Almana is the sixth hospital in Saudi Arabia and one

 

of only 98 healthcare institutions worldwide to achieve this esteemed recognition.

 

On winning the award, Mana Almana, CEO of Almana Group of Hospitals said: “We are

 

immensely proud to be recognized as the leading private sector hospital in the Eastern Province

 

for our commitment to compassionate person-centered care, with a focus on enhancing patient

 

experiences. Driven by a core principle of prioritizing patient satisfaction above all else, this

 

latest accolade is a testament to Almana’s unwavering dedication and hard work in optimizing

 

patients' journey throughout their medical care and improving the well-being of our community.”

 

Almana leading the private sector in the Patient Experience Satisfaction Rate signifies a positive

 

move towards nurturing a healthcare system dedicated to person-centered care. The future

 

promises even more enhanced hospital experiences as Almana continues to drive initiatives

 

aimed at improving patient satisfaction and the overall healthcare landscape in the Eastern

 

Province.

 

Share:
Print
Post Your Comment
ADD TO EYE OF Riyadh
RELATED NEWS
MOST POPULAR