Business & Money | Sunday 18 November, 2018 10:00 am |

As the exhilarating Black Friday shopping festival approaches, major e-commerce companies are making every effort to gain an edge in the highly competitive market. Jollychic, one of the most popular e-commerce platform in the Middle East, is no exception. 

Besides the huge discount up to 90% off, and exclusive supply of the runway brands of the 7th Arab Fashion Week and Dubai Fashion Days which take place from November 21-28, 2018, Jollychic has also further upgraded its services to a greater degree. 

Since November this year, Riyadh customers can choose the date of delivery to their own convenience and they can even receive their goods the next day after placing orders on Jollychic platform at the earliest time.

Jollychic’s recent TV commercial on Customer Service Delivery in the region shows spectators at an auto race, waiting anxiously for the champion to cross the finish line. To everyone’s surprise, the first to arrive on scene is a delivery wagon with Jollychic’s logo, with the driver wearing the company’s iconic red uniform. Obviously, Jollychic driver’s destination is not the finish line but his customer’s home, to deliver the products his client ordered.

Logistics is at the heart of the rapid growth of e-commerce. According to industry analysts, the unsatisfied average shipping time is a long-standing complaint of online shopping experience. “Being one of the biggest players, Jollychic is always trying to upgrade our customer service. Our customer delivery policy is set to optimize customers’ experience,” said Hakam Baker, Logistic Business Development manager of Jollychic.

This May, Jollychic successfully completed its Series C funding, led by Sequoia, a Global venture capital firm investing hundreds of companies including Apple, Google, WhatsApp, etc. 

Aaron Li, Founder and CEO of Jollychic said, “We have invested heavily in customer service optimization. By upgrading our logistics, customer satisfaction ratings have improved by 36% according to our survey. By working with more logistic companies in the region, we will provide next day and customized delivery service in more cities in the near future."