Cars & Autos | Monday 1 October, 2018 7:00 am |

Mowasalat (Karwa) company flagged off new (130) Volkswagen Passat S 2018 Taxi Cars to join the Taxi fleet, in a span of 10 days. Mowasalat CEO & Managing Director, Mr. Khalid Nasser Al Hail was personally present to flag them off, along with General Manager Q-Auto and other officials of Q-Auto and Mowasalat Karwa, who witnessed it.

The new 130 Volkswagen Passat S 2018 Taxi vehicles come with high safety and security standards and spacious and comfortable interior for passengers, in addition to spacious trunk. It also has stronger engine with 2.5L 125kw (170hp), advanced transmission. The vehicles are also equipped with electronic stability control (ESP) including ABS, ASR, HBA and TPMS. In addition, the car has 6 airbags distributed for the safety of drivers and passengers in front and back seats, “explained Mr. Ahmed Shariefi, Q-Auto General Manager, on the additional safety & care, thanking also Mowasalat Management for reposing trust in them.

Mr. Khalid Nasser Al Hail mentioned that “Within the framework of meeting with commitment to customer service and accomplishing to build for delivering FIFA 2022, it is our endeavor to upgrade the complete eco system of taxi services, with vehicle standards, driver training, enhancement of Karwa Taxi Application, technology upgrades, test run, monitor and implement. We take customer feedback and put it back in the product development cycle to update the latest version. Our aim is for our taxi-riding passenger to have a rich customer experience and ensure their loyalty and good will.  

The Management in the month of July 2018, made it more economical and accessible by removing additional booking & technology fee. This was well appreciated and saw an increase in the customer patronage. The company strongly believes and works with the philosophy of “customer excellence” in providing all our services as a responsible and proud stakeholder in the ground transport industry.” Added Mr. Al Hail.

From his side, Mr. Khalid Kafoud, Mowasalat Government Relations Managers said that the new look “Karwa Taxi App” has additional exclusive features making it much more lighter (less consumption of data) & faster (quick responsive time) with more options such as: Get estimated fare prior to booking; no additional charges whether current or advance booking; book taxi or limousine as per choice and requirement; sneak peak on history of bookings; set destination address for best route and schedule as per calendar; rating the service with respect to driver, vehicle & customer service”.

“Our Karwa taxi app may be downloaded from Apple store & Play store or by scanning the QR code from our website and social media accounts.  Our taxi services may also be availed by calling the contact center 800 8294 for booking. Our contact center also assists customers in lost & found, complaints and feedback.  The data from this is fed, tracked & resolved, contributing to achieving the goal of “Customer Experience to Customer Excellence” add Khalid Kafoud.