Combining convenience, flexibility and reliability of experience, SalamAir recently celebrated two years of affordable travel to a growing range of exciting destinations. This landmark occasion sees the airline mark various milestones whether growth of operations, or expansion of fleet and destinations, while always looking to offer its business and leisure guests unforgettable experiences on land and in the skies.
Captain Mohamed Ahmed, CEO of SalamAir said, “Our success so far has been built on the promise of offering a different proposition to travelers locally and regionally. We have been focused on providing guests with affordable, flexible and rewarding travel options across our expanding network. We have also been focused on optimizing our operations, while looking into the future by investing in one of the most in-demand aircraft, the A320neos, a model that promises to improve our passenger experience and efficiency. With the first one already delivered and flying, we will be adding five more A320neo taking our fleet size to nine comparing to three when we started two years ago.”
Since its inaugural flight from Salalah to Muscat on 30th January 2017, SalamAir has carried over 1.4 million passengers. The airline enjoyed a steady rise in passenger footfall powered by its expanding route network currently standing at 14 destinations, competitive price offers, as well as the customer-centric loyalty programme ‘More on Air’ to meet the increased demand for affordable travel options around the region. The programme rewards guests with a one-way airline ticket in exchange for 10 boarding passes collected within a year. This stands in addition to its three easy fare options: Light, Friendly and Flexi; as well as the fairly-priced menu of extras, such as extra luggage allowance, seat selection and priority check-in options. The airline continues enticing different pallets after recently introducing a new meal menu onboard.
The captain added, “With the arrival of the new fleet, we will open up new destinations, some of which will be the first time connecting through direct flights to Muscat like Alexandria in Egypt, plus some summer unique destinations. We will connect the rest of the Gulf Cooperation Council (GCC) and increase the frequencies in many of our current destinations where we have seen increased demand.”
Since inception, technology and customer satisfaction has been going hand-in-hand for SalamAir. The airline follows an operations model of in-house engineering and maintenance as well as its call centre. In addition, it offers its guests a selection of promotions, with ‘Tempting Tuesday’ offering weekly special promotions on all fares. With technology and promotions constituting key elements in the airline’s success story to date, another equally important element has been its people.