Global Village has become the first entertainment destination in the Middle East to be awarded the ISO 41001:2018 certification, the world’s first international Facilities Management System (FMS) standard established and published by the International Organization for Standards (ISO). Drawing on international best practice, the new ISO 41001:2018 FMS standard constitutes a benchmark for developing and driving an effective strategic, tactical and operational Facilities Management (FM) regime.
With an increasing emphasis on efficient and productive integrated facilities management, Global Village has invested in deploying technology and expertise to deliver excellence to guests and define new entertainment industry standards across all touchpoints. The dedicated FM department uses the latest technologies and best practices to ensure functionality, comfort, safety, and efficiency of facilities in the park.
Ali AlSuwaidi, Chief Operating Officer at Global Village, said: “We are honoured to be the first entertainment destination in the GCC to attain ISO 41001:2018 for achieving international standards in facilities management. Global Village has adopted effective systems across the park to deliver service excellence to guests and improve efficiency whilst maintaining business continuity. We thank all our teams, especially our dedicated facilities management team led by Ahmad AlMarri, who made this recognition possible. We will continue to work towards elevating the service standards, achieving our sustainability goals and exceeding our guests’ expectations.”
ISO certifications are an assurance that an organisation meets the international market-relevant standards. ISO 41001 specifies requirements for a facilities management system that include the need to demonstrate effective and efficient delivery of FM that supports the objectives of the organisation, aims to consistently meet the needs of stakeholders, satisfies applicable requirements and is sustainable in a globally competitive environment.
Global Village received the prestigious certification by demonstrating the efficiency and effectiveness of its FM practices, encompassing four key elements – health & safety, environment and sustainability, compliance and consistency as well as effectiveness and cost-efficiency. The park’s FM strategy is designed to minimise unplanned downtime and maximise guest satisfaction through well-maintained facilities, infrastructures that meet international standards.