EHS presents three major transformational projects at board meeting

The Board of Directors at Emirates Health Services (EHS) presented three major transformational projects worth AED53.7 million that are scheduled to be completed by December 2022, as part of its efforts to adhere to the government work methodology the UAE Cabinet had introduced in January 2022.

The Board also discussed the progress that has been made towards implementing these projects, namely, Community Mental Health, Virtual Healthcare using Metaverse (Metahealth), and the Integrated Revenue Cycle Management System.

The EHS Board of Directors met in the presence of its Chairman, Dr. Mohamed Salim Al-Olama, and EHS Director-General Dr. Yousif Mohamed AlSerkal, along with the members of the board, to discuss the three projects, in addition to a series of issues and projects.

Dr. Al-Olama said, "Emirates Health Services is committed to being among the first government entities to implement the transformational projects approach since its nationwide launch. We strive to significantly advance the health services we provide by embracing advanced technologies, developing treatment protocols, and abiding by the highest standards of medical services, in line with the UAE’s leading position on the global health map."

"The strategy we have developed is in line with government policies and consistent with national strategies, which seek to develop government operations, drive digital transformation in the health services sector, meet the highest international standards, and embrace the latest in advanced medical technology," he added.

Dr. AlSerkal, said, "The meeting of the EHS Board of Directors sought to discuss the implementation of the three projects and set plans and specific timelines for them, in line with Emirates Health Services’ vision to be a world leader in providing the highest standards of health services, as well as to improve quality of life for people with proactive and integrated health and treatment services. We aim to establish a health system equipped with the latest advanced health and treatment technologies, and a work environment that prioritises professionalism, competencies, and talent."

Community Mental Health is a pioneering venture that aims to strengthen community mental health services, including prevention, treatment, rehabilitation, and enhancing quality of life for individuals, in accordance with international best practices.

The project’s goals include opening specialised units for mental health services, in partnership with the private sector, including "Halfway Villas" – the first of their kind in the Middle East – as well as a network of digital mental health clinics and a mental health counselling hotline (‘Speak We Are Listening’).

Also on the list of goals was the expansion of community mental health services by opening and operating specialised mental health units in primary healthcare centres and hospitals. The project is expected to increase the number of beneficiaries from digital mental health clinics, in addition to enhancing patients’ commitment to treatment plans.

Virtual Healthcare using Metaverse (Metahealth) will make Emirates Health Services the first health authority in the world to launch health services in the Metaverse. The objective from the project is to develop healthcare services and improve customer experience, by taking advantage of the advanced 3D, virtual reality, and Metaverse technologies, to offer virtual medical consultations through smart devices and expand access to health services provided by EHS.

Integrated Revenue Cycle Management System is set to streamline integration with the health insurance system, enhance financial efficiency, strengthen future prospects of partnership and investment with the private sector, and connect the system with various payment channels to facilitate payment for health services.

Emirates Health Services aims to develop a digital RCM system and implement it in a number of its health facilities by the end of 2022, in addition to creating new channels for paying health services fees, which will be made available to customers, in collaboration with a bank that operates in the UAE. The project is expected to enhance financial efficiency and boost revenues related to medical services.