Through the implementation and enhanced used of various digital tools, Azizi Developments, a leading private developer in the UAE, is moving ahead rapidly with its digital transformation efforts, effectively benefiting all of its stakeholders, with a special focus on its investors and end-users.
Having just signed an agreement with MGB to implement Robotic Process Automation (RPA) in its internal processes, as well as with Vortex FSM, a prominent tech business providing facility management and automation software for assets and facilities upkeep, Azizi has effectively decreased its service turnaround time by over 30%. The agreement with Vortex comes as part of Azizi’s continuous endeavours to adopt leading technologies and implement robust frameworks to boost field-technician efficiency by optimising the dispatching process via a mobile app or a subcontractor’s web portal. Vortex includes a comprehensive asset registrar and trouble-ticketing web portal as well as the maintenance history, which is documented and provided via dynamic reports and customised business analytics dashboards.
The developer is also evaluating the use of several tools that it may either implement or expand its use of, including SAP ERP, Oracle ERP, learning management systems, and several new forms of web designs for its websites. Enterprise resource-planning software such as these integrate various records of an organisation, including internal corporate procedures, sales records, and complex supply networks, granting better organisation and improved adeptness.
Azizi is also further improving its network performance by upgrading its network devices, which will ultimately allow the organisation to decommission one of its Multiprotocol Label Switching (MPLS).
Moreover, the developer is currently optimising and automating some of its engineering processes and workflow approvals. One of the tools used as part of this is Inaxus, with change management and configuration done internally. This will further improve efficiency, again benefitting customers with substantially faster turnaround times. Azizi is also digitalizing customer cases in Salesforce for further enhanced management of unit swaps, consolidations, and resales.
Further to this, Azizi has implemented several cost saving projects to reduce unnecessary expenses, granting investors even better prices and increased ROIs.
In his comments on the firm’s ongoing digital transformation, Mr Farhad Azizi, CEO of Azizi Developments, said: “Opportunities multiply as they are seized – the more we transform digitally, the more ways we find to further transform. We are streamlining our digital workflow and enhancing our employee efficiency, all with the end goal to serve our stakeholders, and especially our valued investors and end-users, better. The strive for operational excellence through digital transformation is an essential component of our innovation framework. We are proceeding in accordance with a detailed roadmap, which comprises a wide range of cutting-edge tools that we are currently in the process of putting into operation. Implementing leading technologies and ensuring that a company’s workforce is fluent in digital practices are necessary for it to thrive in the digital era and operate in a manner that is congruent with the wants and needs of its stakeholders.”
Azizi Developments’ overarching digital business transformation programme aims to enhance operational efficiency and improve end-products and services for its investors and end-users, brokerage partners, suppliers, authorities and more. Those purchasing units from Azizi will now benefit from faster turnaround and response times, enhanced convenience, higher ROIs on their properties, and more.