Business & Money | Monday 16 October, 2017 3:59 pm |

Gulf Customer Experience (Gulf CX) - the leading Digital Business Process Outsourcing (BPO) provider in the GCC, has recently partnered with Aramex, the disruptive leader in the global logistics and transportation industry, to launch its new Customer Care Centre in Bahrain. The new Customer Care Centre began operations during the holy month of Ramadan.

 

Aramex which already has call centers in KSA and other Middle East countries, chose Gulf CX for its call center expansion in response to the increase in shipment volumes across the GCC, with specific support for Saudi Arabia. The strategic location of Bahrain, cost-effective service delivery framework, high caliber work force and cultural alignment between Bahrain and Saudi Arabia ensure high performance and exceptional customer service is achieved.

 

Gulf CX has proved since launch, its ability to successfully provide excellent quality services, coupled with high productivity making the service delivery offering to Aramex a strategic win in their support for their largest market in the region.

 

Commenting on this partnership, Rami Sweis, CEO of Gulf CX, said: “This has been a key milestone for Gulf CX and its growth in providing services to our partners in the GCC and specifically Saudi Arabia. Our local partnerships with the government, coupled with our highly dedicated and high performing advisors, have allowed us to create a culture of passionately serving our customers and is positioning Bahrain as a strategic location for outsourcing services.”

 

Salim El Khoury, Regional Director for Aramex in KSA and Bahrain, said: “Our strategic partnership with Gulf CX has only begun and with the current performance, we hope to expand it to further support our operations in the GCC. The Gulf CX setup places them as a very attractive proposition for back office and customer engagement services”.

 

Anwar Haddad, Global Customer Service Director at Aramex, further added: “We are pleased with how Gulf CX managed to launch services swiftly with high productivity, performance, and knowledge.”

 

Gulf CX’s partnership with Tamkeen and Bahrain’s Economic Development Board has played a pivotal role in positioning Bahrain as an attractive destination for outsourcing. Some of the services supported by Gulf CX for Aramex include shipment tracking, complaints management, and Shop & Ship services.