Posted on: Wednesday 20 June, 2012 6:39
|Federal Government Entities commend benefits of “My Gov.” as a creative channel to communicate with customers
The federal government entities participating in “My Gov.” have commended the privileges and advantages offered by the portal, and its effective role in enhancing communication channels with customers and achieving their satisfaction.
The Federal entities stressed the importance of “My Gov.” in improving services, facilitating communication and making the best out of customers’ suggestions and ideas to further develop government services, simplify procedures and encourage creativity, excellence and innovation.
Ministry of Interior: Leading initiative to improve federal government services Major Ahmed Bu Haroon, Director of Complaints and Suggestions Department at the Ministry of Interior, highlighted the importance of the portal in enhancing communication between the ministry and customers as well as involving them in improving government services.
“My Gov.” has many positive aspects, especially in providing equal opportunities for clients and staff to provide ideas and suggestions that contribute to improving working environment and achieving customer satisfaction.
The initiative encourages creativity and excellence practices, and facilitates procedures. Ministry of interior ensures that customers’ suggestions and ideas are dealt in five working days.
Ministry of Labour: “My Gov.” contributes to establishing excellence environment
Mr. Ahmed Hassan Al Shehhi, Director of Customer Relations Department, said the initiative provides a single window facility to deal with ideas and suggestions of all federal government customers, saving effort and time, at the same time ensuring efficiency and enhanced quality of services.
The Ministry of Labour is one of the biggest supporters of this initiative as it was among the first five authorities joining this portal that helped in strengthening its relation with customers.
We encourage our employees to participate in this unique initiative to establish a competitive environment that supports excellence.
Al Shehhi stated that the Ministry of Labour has a target of dealing with 80% of customers’ suggestions in five working days.
National Transport Authority: An important channel to hear our customers
Mr. Mohammed Sayyah Al Mansoori, Head of Excellence Section at National Transport Authority (NTA), said “My Gov.” enables enhanced communication with customers using advanced systems. The portal also provides ease of use and applications.
“My Gov.” is a dynamic communication method that allows NTA to learn about the innovative ideas and suggestions of its customers and employees and help it improve its services to achieve customer satisfaction.
The NTA also seeks responses from customers after their suggestions are dealt with to know more about their experiences with “My Gov.”.
FEWA: Listening to our customers creatively
Mrs. Najla Mousa, Ext. Director, Customer Service, Federal Electricity and Water Authority, mentioned that “My Gov.” is an important tool to measure the Authority’s performance. It represents a useful channel that gathers all its customer suggestions and ideas to help FEWA improve its services.
“My Gov.” (www.mygov.ae) hosts 40 federal authorities that provide services and have direct interaction with the public, representing a unified and reliable gateway to deal with customers’ suggestions and ideas.