Technology & IT | Wednesday 10 May, 2017 6:25 am |

Turkcell, an integrated communication and technology services provider which serves about 50.4 million customers in Turkey and its region, selects ODINETM, a suite of intelligent wholesale voice business management applications, to increase the agility of their wholesale voice operations with greater efficiency and flexibility thanks to ODINE’s highly integrated structure and tailored features for Wholesale Carriers.

Rapidly integrated with Turkcell’s existing back office elements and customized to its needs, ODINETM will help Turkcell;

• Quickly make tactical operational decisions to maintain service quality and operating margins through actionable insights into their own and partner networks KPIs

• Adopt a more proactive approach to optimizing their routing matrix through automated monitoring and notifications allowing them to rapidly identify and fix issues in order to meet SLAs

• Improve internal operational efficiency and lower OPEX through automation and wide gamut of features

After a thorough evaluation, Turkcell has chosen ODINETM for monitoring and optimizing their Wholesale Voice Operation. They have seen that ODINE has led to significant improvements in their operational efficiency through its flexible ad-hoc CDR search engine, customizable widget-based Operational, Strategic & Analytical Dashboards, heads up NOC displays, multi-factor alarming and notification, and custom automated reporting engine. ODINE’s automation of these processes assures service quality, and minimizes the time spent by account managers as well as NOC Engineers on managing their wholesale business.

"Our customers and carrier partners expect high service quality from our Wholesale Voice department," said Mr. Özgür Genç, Network Technologies Core Network Operations Director at Turkcell. "With ODINE, we can make our wholesale business more efficient and agile, leading to improved quality, lowered operating costs, and higher traffic volumes & margins. ODINE has provided us with the visibility, intelligence, and actionable insights to do all of this and more."

Mr. Alper Tunga Burak, Managing Partner of Verscom Solutions said; "Turkcell's decision to deploy Verscom Solutions’ ODINE product has proven once again how our solutions and expertise meet the needs of complex and large scale Tier1 operators such as Turkcell and we look forward to updating Turkcell to the next generation BOS module of ODINE which adds Mobility and Offer Management."