Technology & IT | Tuesday 6 March, 2018 1:40 am |

Panasonic Marketing Middle East & Africa (PMMAF) continues to strengthen its aim to provide unmatched customer satisfaction with the recent staging in Dubai of the 'Technical Olympics', a repair skill competition conducted for the service technicians representing Panasonic’s Middle East Service Partner Companies. 

 

Now on its ninth edition, the competition involved four product categories - air conditioners, washing machines, televisions and telecom – and drew participants from UAE, Saudi Arabia, Kuwait, Oman, Bahrain, Pakistan and Iran.  The judging panel, comprised of four senior members from Panasonic’s Customer Service Department, evaluated the contestants based on their ability to implement their technical skills and knowledge in assessing, maintaining and repairing various electronics products and appliances to their optimal operating levels.  

 

In addition to completing the contest’s technical tasks, the participants also took the test for "Customer Care Manners During Home Service" to further evaluate their customer care skills.  Through these activities, PMMAF not only aims to strengthen technical capabilities but customer service management skills as well of partners who are responsible for frontline operations of each country. 

 

Ryuji Nakatani, Director of PMMAF's Customer Service Division, who also delivered the opening remarks, said “Panasonic’s commitment goes beyond offering ground-breaking products and technologies.  Our core philosophy is to continuously improve the quality of the company's products, with a perspective that puts the customer first. We continuously strive to provide the best customer experience and this includes top-notch after-sales service. This is where initiatives, like the Technical Olympics, play a major role, since training and competitions are vital to improving quality by creating more skilful and technically proficient service personnel.”

 

John Hardy, Director, Consumer Sales, PMMAF, added, “The service employees play a major role in strengthening customer touch points that our company is aiming for.  Service employees can maximize customer satisfaction through good repair skills and customer service manners, which will contribute to the overall success of our business".

 

Concluding the event was an awards ceremony wherein PMMAF honoured the winning engineers for each product category: Saudi Arabia (Air conditioner & Television), Oman (Washing machine) and Kuwait (Telecom).