The Arab World Online Report 2014 found that Arab internet users have been growing at about 20 per cent annually, which is faster than the average rate. With more than 135 million users in the Arab region and more than 71 million of them actively using social media today, the report has found that only 1% use government services apps frequently. Whilst the increasing usage of mobiles and internet in the Arab region have provided key foundations for governmental service delivery initiatives, regional governments are lagging behind in building on these foundations. The United Nations' most recent eGovernment survey found that the majority of countries offer less than two thirds of eParticipation services. In this carefully planned masterclass by the region’s leading Government IT and eServices Experts you will learn to: Practically design and run an eParticipation campaign following a step-by-step approach Compare global best practices with how governments in the Arab region are currently using the internet Effectively reduce barriers to online engagement and citizen participation Increase your understanding of eServices and mServices and what it means to citizens Ensure alignment of government policy and your department’s eServices objectives Explore the topics, tools and methodologies to implement Discover new trends and the impacts of government services

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