Position your organisation as the leader in customer services

Dear Reader,

Customer service expectations are increasing in Saudi Arabia.

Saudi organisations are recognising that customer service is the key differentiator in determining customer loyalty - and this has a direct impact on revenue.

Only companies that focus on customer service delivery across their organisations through their sales and customer care teams will achieve long term customer loyalty, retention and increased acquisition.

How can you:

Raise customer service standards and increase customer satisfaction in your organisation?
Use new technologies and techniques for fast and efficient complaint resolution?
Learn successful CEM strategies and strategies to retain existing customers?
Maximise Big Data to segment customer information and provide a unique customer experience?
Enhance employee and customer engagement to increase quality of service and delivery?

The Saudi Customer Service Week conference, taking place from 29 Sept - 2 Oct 2013 in Riyadh, is the perfect opportunity to gain in-depth information about all of the above from leading organisations including Ministry Of Labour, STC, SECO, SABB, Mobily and many more - download the conference brochure here.

Special Offer for Eye of Riyadh Subscribers:
Register today quoting "Eye Of Riyadh" to get an additional 15% discount off our delegate packages*

Contact us on +971 4 364 2975 or enquiry@iqpc.ae to register, or for further information.

Best regards,
Niall Watson
Conference Director
IQPC Middle East

@annualCSW

The Annual Customer Service Week Series

* This discount cannot be combined with any other offer.